********** loan agreement

I app**** for a loan with Woolworths in 2018. Which was granted at sky high interest rate but I accepted. Earlier this year i received an sms stating that i have money available on the loan. They called it a drop down. In my own inability to contact Woolworths finance i rep**** yes to the sms. Only to come to the realization a month or so later that this loan of R1000 and some odds were now calculated over a 60 month period. SIXTY months. Without any warning. No communication from Woolworths finance side. No phone calls. No email. Nothing. Just like that this company added a amount to my existing loan of 24 months and made the drop down loan over a period of 60 months. I have been in contact with Woolworths financial services regarding this matter. And was told that their policy changed after i took out my loan in September of 2018. But they never contacted me or had me sign any new agreement stating that this drop down loan will not be calculated as my existing loan over 24 months. This has put huge strain on my financial situation up to the extend that i am considering debt counseling. I need this loan to be reworked over a period of 24 months as with my original agreement with Woolworths and i need to pay this loan up ASAP. My loan agreement nr is ***57 6074. My id nr is ***. Contact nr ***.