********** listing on Credit Bureau

End of February 2019 I discovered that Woolworths Card has been duplicated on Credit Bureau as if I have two credit cards with them whereas I have only one. Called them but they failed to assist me but instead gave me their recoveries email, sent them an email but no response been over 12 days. The account was handed over to collection agency which I do pay every month according to the arrangement. Why do the list one account twice? Same date opened, same balance but different accounts ?? One is being updated and the other one is not