*****elent transactions on Woolworths In Store card

My husband has a Woolworths In Store Card which he has had for years. On the 25th August 2020 he received an sms from the ***** Division to confirm that he had used his card in Pretoria. At the time, my husband was in Richards Bay and had the card in his possession. He went into the local branch to sign a declaration and dispute form on the same day and they blocked his account. Nothing was done and when we went in a week later, we discovered that amounts totalling over R14000 had been spent on his card. I have telephonically spoken to the ***** Division. They emailed me forms which my husband completed and we sent back to them on the 09th September. On the 25th I sent a query asking the status. No response. On the 28th I sent another email. No response. In the meantime, my husband has received a statement reflecting over R15k on his account and his card is still blocked. I am not sure who to turn to. Yours faithfully Barbara Griffith