***** STORE CARD- Woolworths

Where do I even start... There has been a ********** transaction for R3200 on my Woolworths store card. I am in possession of my store card which begs the question, how did someone make purchases on my account without my card. I called financial services and I was redirected to the "*****" department who then told me to go to a Woolworths store to resolve the issue. At the store, nobody can commit to a turnaround time and my account is now reflecting an amount due by 6 December. I then called the ***** Department again to get a timeline to resolve the issue and the response I received was "about 2 to 3 weeks" but no solid commitment. The justification for 2-3 weeks is the high volume of ********** transactions and I was told by the ***** consultant that he personally deals with 100 to 150 of these issues per month.

So basically, the justification for poor service and a ridiculous turnaround time is that there are too many ***** incidents. Surely this is unacceptable. The security measures are clearly inadequate so I, the customer, am at the mercy of the slow internal processes. I now have to pay this instalment, for goods that someone has essentially ****** from my store account, in the interest of looking after my credit history. Shocking...

Added to which, I have asked for emails from the ***** department, documenting the conversations and providing a commitment on the resolution date. These have not been sent to me and it is evident that there is no sense of urgency from Woolworths.

I am utterly disgusted in the way that this is being handled and if anyone asks me, I would 100% recommend that you stay as far away from a Woolworths store card as possible. Poor security, poor service and tremendous irritation.