***** on my Mother's account

You *********!!!!! ************s!!!! I am livid!!!, you guys have been giving my mother a headache and she's suddenly in and out of the doctor's office with the stress you've been infringing on her by your pathetic poor service and countless *****!!!! The reviews even on this platform are appalling. I had escalated this on social media before hoping for a swift resolution, I made a mistake by giving you my mother's contact details instead of mine because I'm clearly the only person fit enough to deal with your Bull****!!!

To this day all you do is keep on calling my mother to the store, she must spend money travelling and go sit and starve in your store all day whilst you sprout nonsense from your privileged asses. This is an elderly women you are playing with!!

I am going to state this again before going escalating this to the Ombudsman. I will state the same thing I had escalated to you guys on Twitter. My mother has a personal loan and a store card running simultaneously, she has fully paid her store card and has an outstanding installment for one month. Woolworths reached out and advised her she overpaid her account and that she had 20 something thousand to be refunded, Woolworths told her that!!! Some debit adjustments were made on her account according to her statements in September 2021 when all this mess started reflecting that she now owes the same amount which was said to have been supposedly due to be refunded.

The statements on both the loan and the store card are now a mess and inaccurate, my mother has been to different stores going from pillar to post trying to resolve this, I stepped in and sent an escalation on twitter, to my surprise the issue still hasn't been resolved to date. I don't stay with her to monitor the progress. She states that she received a call from the resolutions team who wanted her bank statement emailed so that they could refund her, she sent those and later got a call to retract that statement again! If this was a WHITE person, this would have been resolved swiftly because those are the only people you respect and regard as customer service worthy, its unfortunate that in this case this is a black, Illiterate parent having to deal with this and your delusions deem her as unworthy of the same customer service you would render to the next person.

I am now taking over this matter and I want it resolved immediately, we won't spend any more effort on this and you will explain and account for every little cent that went in and out on both those accounts I don't care even if it started from 1995! I want every detail and the statements reflecting the correct amounts and if there's anything due refunded to MY MOTHER'S BANK ACCOUNT, I could go on about the countless appalling incompetence she's encountered but that won't resolve anything, I've come to expect less than the bare minimum from Woolworths . My email address is ***, my contact details ***

I work U.S hours and we are 8 hours ahead of them. When you are awake, I am asleep. I expect you to make the math as to what time I am expected to be available on phone, if that doesn't work you have my email address, I for one won't be inconvenienced by your incompetence.