***** on my husbands account

I am so sick and tired to explain myself. Someone commited ***** on my husbands account and Woolworths does not even want to help, we were said to read their terms and conditions of 60 days. We hardly ever received monthly statements. ***** was commited on the 14 of Aug at 2 different branches, why should we purchase at 2 different branches? So we went September to Woolworths The Glen and they phoned head office and my husband was told to wait 4 to 6 weeks as they will look into the matter and send us an email to say we should fill in a dispute form and we are still waiting. So we refused to pay November and December as the problem is still not solved. Employees started calling ever single day telling us to start paying. They are so ****** rude and have no manners. Why should we pay some ********* bill and no ones info is safe. Employees that are not trustworthy too. I am sorry but if this is the help we receive then it can go further