***** on account

On the 29 October 2020, I called Woolworths regarding ***** that took place on my account. Details on their system. I was advised to go to one of their stores to open a ***** dispute.

I went to Cradlestone Woolworths time was around 17:05, opened the dispute which they said was sent throught to the ***** department and it will take about two weeks.

Today the 13/11/2020 I call to follow up only to be told no documents were received and i must email them again. Honestly this is draining as I can't be running around for the incompetence done by the stores.

Firstly how do the stores where my account was used allowed such to happen, when i the owner of the card had it with me?

I need this resolved as soon as possible.