***** Account opened in my name

the is a ********** account opened by Woolworths using my details. as i app**** for home loan that when i only found out about it when they did my credit checks. i then called woolworths to have the matter resolved and get a latter from them stating that its a ********** account. i emailed all requested documents by woolworth Affidavit I.D and form. have not got back any feedback and when i email the call center personal who has my documents he does not respond to my email, when i call the call center i am told that the person is not available to assist me, its been 2 weeks now and am stuck and cannot apply for anything because of all the mess in my name. i then asked why they open an account without even having the number of the person, how do they then get the money back or get hold of account holder as the account has never been paid for over a year. no help whatsoever from ***** department very dissapointed with woolworths and i will no longer be using any of there facilities or shops. agent name who has my queries is Steven Appollis from ***** department.