Formal Complaint Regarding Unacceptable Customer Service – Harrison Street Woolworths

I am writing to formally lodge a complaint regarding the extremely disappointing and disrespectful service I received today, 4 September 2026, at approximately 12:46 PM at your Harrison Street store.

I was assisted by a till operator named Cathrine Mclamudi. Throughout the interaction, I felt completely disregarded as a customer. While she was assisting me, she continued having a conversation with her colleague instead of giving me her attention and acknowledging me as the customer she was serving.

What made the situation even more unacceptable was that her supervisor had to physically poke her to indicate that I was standing there and waiting to be attended to. Instead of acknowledging the situation professionally, Cathrine made a disrespectful comment about the supervisor, saying, “What’s wrong with her?”

I found this behaviour extremely unprofessional and disrespectful. As a customer, I should not have to stand at a till while the employee serving me carries on a personal conversation with a colleague and behaves as though my presence is an inconvenience.

I have always believed that Woolworths prides itself on excellent customer service, professionalism and treating customers with respect. Unfortunately, the experience I had today fell far below those expectations.

I would like this complaint to be formally investigated, including reviewing the CCTV footage and, if available, the till records from approximately 12:46 PM today. I would also appreciate feedback regarding what action will be taken to address this type of conduct.

I am not raising this complaint simply because I was unhappy with the service. I am raising it because I believe customers deserve to be acknowledged, respected and treated professionally, regardless of how busy the store may be.

I look forward to receiving a formal response regarding this matter.

Kind regards, Nelisiwe