Forgot one monthly repayment after 2 years and was send to debt collectors

<p>I have been a Woolworths client for a couple of years and i have always paid my account on time. Last month was the first month in so many years that i forgot to pay my account. This info i only knew after a consultant from Woolies called me on the 25th and told me my payment was overdue. I obviously told her that it cant be the case and asked her to send me a statement. Before receiving this statement i went through my bank statements and saw that i actually did forget to pay. Still not receiving this statement, as promised, a debt collector phones me on the 26th asking me when i will be paying my arrear payment. It took Woolies 1 day, to hand me over to debt collectors after i have been a loyal payer and customer for so many years...I will, be closing my account when my debt it settled as customer loyalty is obviously the last thing on their minds.</p> <p>Regards, new Markhams customer</p> <p>Johann Joubert</p> <p> </p>