Forced insurance on credit card

I took Woolworths credit card and after a few months I realised money was coming out of my account and when I checked closely it was insurance.<br> Then I called Woolworths to cancel the insurance and to ask them to reverse that insurance as I never took it. They said they will send me a pre-agreement that indicate that I took the insurance. On the pre-agreement there wasn't my signature. <br> I called them again, they promised to send a voice recording within 4 days. 4 months have passed and I am still waiting for the said recording. When I call they keep promising to call back but they don't. <div><br></div><div><em>(Supplier name changed from Woolworths Insurance to Woolworths South Africa by Hellopeter.com)</em></div>