flabbergasted service

Woolies I will not even be polite in greeting you ‘’complaints department’’ that is how flabbergasted I am. My Friday at your Woolworths store in Clearwater store was beyond pitiful I AM STILL REVOLTED @ THE THOUGHT OF THAT STORE. I was in a store from 1:30 at the food tills was served by a rather complacent person Tsakani I left your pathetic store at 16:00 pm was even met by a more despicable store Manager Lucia Kekane. My card went through & the difference was meant to be charged on the bank card as I didn’t have enough credit. The woolies card goes through now if I as a customer know then this Tsakane was meant to get to me pay the difference into my woolies card like making a account payment Y IN THE HELL DOES SHE NOT KNOW THIS.??????? IT was better if this was someone dressed in a white tee I would understand she is learning & would have been patience & more tolerant of this mistake now I am standing there & get referred to customer care where I met Kediemetse (now this lady & her attitude are beyond revolting ) at the thought of her I feel repulsed she made me wait she then says she’s the manager when I asked to see a manager. FOR PETES SAKE who in their right mind spends 3hrs over such a transaction that can be viewed on the system that my payment went through not only that she even has the nerve to say she’s assisting me I should be rather grateful since it isn’t her fault (this is outright BULL****) Her arrogance was ‘’GRATED MY NIPPLES’’ she is an employee who is meant to be assisting people because she is in customer care but has no FREAK-IN clue what the words customer care means . At this time its 2:30pm I need to fetch my son from school I cant leave the store as she's screaming through the phone to your head-office (this didn’t bother me since I have also now experienced her revolting rapport. I make her aware that I need to fetch my son & say I need to now speak to the store manager she says she is the store manager but then rings the assistance bell & then I met by a Lucia. She ‘’Lucia’’ is even more despicable because she knows nothing about conflict resolution as a store manager of one big Woolies in JHB West .I tell her Woolies has inconvenienced me to the extreme & say I had to pay for a uber to get my son home she asks for a confirmation of the uber ride.I email it to her she prints it & goes downstairs for what seemed like an hour only for her to say she cannot pay it .Why IN THE HELLS ENTRACE GATE did she even ask for it she then makes me wait for a call from your national Customer care. I wait another 30mins this is around 3:30 now imagine she then says she seems to not be able to get a hold of them & promises to lodge a complaint & I should then expect their call .Its Monday nothing meaning they are used to treating customers in such REVOLT MANNER I DEMAND WOOLWORTHS TO USE THEIR COMPANSATION POLICY HERE I AM BEYOND MYSELF IN REVOLT IM DISGUSTED AT YOUR CLEARWATER BRANCH & believe me when I tell you I know the policy & how this should be solved so I beg of u not to test me MA Padi ID *** (Nooi Mokoena) Cell ***: that pathetic Lucia has it but I will provide since I'm view she belongs in back of your store receiving stock & not in dealing with humans & such issues that where caused in her store meaning she's pathetic to be trusted in maintaining Woolies mantra of ‘’ Quality’’