FIVE STARTS FOR PATHETIC SERVICE

After Woolworths online failed to deliver my grocery order in the allocated slot of 10am to 1pm on Saturday the 13th of June, and failed to pro-actively try to communicate the delay with me, (me having had to spend in excess of 20 minutes on the telephone to them instead), I cancelled the order and told them to refund me. Upon cancelling the order the call centre agent I spoke to asked for the full credit card number I used in order to process the refund. I provided this and requested him to send me an email to confirm the refund process. Approximately 4 hours later I still did not receive this after which I sent an email to online@woolworths. On Sunday morning an agent from Woolworths tried to contact me while I was not available and subsequently sent me an email asking me to confirm the first 6 and last 4 digits of the credit card which I used so that the refund can be processed. I rep**** to this email inform this person that I had already provided my full credit card details to the agent I cancelled the order with on Saturday and enquired as to why this was needed again. Three days later and I have yet to receive a response. I sent another email last night to follow up. I still have received no response. This is TRULY PATHETIC SERVICE. As per usual it appears that unless you complain on social media or a platform such as Hello Peter shoddy service bordering on theft will just simply be ignored.