Financial services - not woolworths standard

About 6 weeks ago I app**** for a WW credit card (online). I received an SMS indicating it had been received. I expected a call or email to advise of the next step. this didn't happen. I contacted the call centre, it took about 20 minutes to get seeming necessary, additional information. The operator mentioned that I hadn't been contacted because they were understaffed. I asked about an additional card for my wife, the operator said apply in store. I was reminded to tell the woolworths assistant in store to activate the card - seemingly they forget to do this. On 24th I received an sms to visit the blue route and collect the card (with ID and Fica docs). I made a special trip today to blue route. The WW assistant and I waited for a significant time for the call centre to answer. (understaffed ?) Because my utility account address and the address i'd given WW didn't match exactly they had to email this to the WW fica department. Seemingly that dept didn't get the email. Again lots of hanging on. I asked the ww assistant about a secondary card. She didnt know the process. I asked the call centre they said ask instore. After waiting 30 mins, the store closed and I never got my card