Finance side ...I think...well whoever (and it's not just once person) is responding is useless

While I love Woolworths ... I agree costs are sometimes too high gor certain items...I like the cleanliness of their stores, the quality of their products. However, lodging a "query/complaint" with them is like getting blood out of a stone! Over the 30 years I've been shopping there I havd on the odd occasion had something to complain about and nog once received a satisfactory response. NOW AGAIN SAME THING. They have refurbished thd Woollies app and NOWHERE can you check to monitor your daily balance. The response to me telling them that this is a definite requirement for people who wish to monitor their account so they don't go over budget, is to tell me it's on my statement. Really...once a month! Then I get told "you can download the app and view your statement". Woollies do you not THINK!!! I must already have the app if I'm complaining to you about it????? Plus there is no longer a statement provided on the app.