Feeling very frustrated and annoyed at Woolworths

Late January i received a notification on the woolies app to apply for a credit limit increase on my woolies store card and credit card. I completed the application on the app and received an SMS and email to send proof of income. I sent in my proof of income on numerous occasions and even went as far as calling in to the call center as i would receive SMS's and emails requesting my proof of income. I spoke to multiple people who assured me it would be finalized on the day i called in and feedback will be provided based on the outcome. Today is the 6 march i received an SMS as few days ago stating that i haven't submitted proof of income and the application was unsuccessful. Yesterday i received another notification on the woolies app to apply for a credit limit increase on my store card and credit card... I would like to think this doesn't happen often as i can only imagine the volume of documents and emails these mail boxes must receive but the consultants i spoke to phone off didn't even come back to me with any sort of feedback, all they said was please provide your email address docs was sent from, it will escalated and you will get feed back. Woolworths i want to bring in more business for you but i can't if you don't want to assist me... Feeling very frustrated and annoyed....

I'm not expected any sort of feedback from woolworths as this is not the first time i received this kind of service from them