Faulty school shoes

Woolworths faulty School shoes no immediate solution.

I bought school shoes for my son approximately four weeks ago. When we discovered the problem with the shoes the stitching was already pulling out. This appears to be a factory fault.

I returned shoe to Woolworths Killanery mall, Thoko told me that I must leave the shoes with the Store so that can be sent to the technologist for assessment I was advised that this process it could take approximately two weeks.

My concern is that these are my son’s school shoes. I can not leave my child without school shoes for two weeks while Woolworths Killanery mall investigates the fault. I understand that Woolworths may need to inspect the shoes but I need an immediate and practical solution. I’m requesting that Woolworths replace faulty shoes or provide another suitable remedy without leaving my son without school shoes.

The shoes are only approximately four weeks old and I believe it is unreasonable for the stitching to be coming apart while they still new.

Im asking Woolworths to please take responsibility for the faulty product and resolve this matter urgently.