Faulty online delivery

On 30 June 2015, I ordered 11 cafe tumbler glasses, of which 3 were already broken upon delivery (3/07/15). The fact that they were broken did not upset me at all. I have spoken to two people at the local Preller Square Store about the replacement of these glasses. The first of these two (the online manager) asked me if I could collect my 3 glasses at the Waterfront store (?!). The other employee I spoke to today, told me that he would call the head office so that they can arrange something with me. Nothing has happened yet. It's been 7 work days since delivery.