Fatty Beef and Bad service

On Thursday I ordered brisket via Dash Delivery, the quality was disgusting, just fat. I logged a complaint online, got a ref number and was told they will get back to me once they are available. I am still waiting for the email or call or something. An item I didn't use, and that expired the next day so I definitely couldn't use it. So no meat and no refund just a half ****d sarcastic "apology" stating that they are sorry that the beef was not what I had hoped for. HOPED FOR? SERIOUSLY!!!

I EXPECTED better service and quality from Woolworths, after all, that's what we pay for, if I wanted an inferior product I could have gone to the local supermarket (I'd probably have gotten better service)