False Promises

I am extremely disappointed in Woolworths about going back on their policy of incorrectly priced items. I purchased online and when I received my product, Woolworths had overcharged me by R400. I had to call and point this out to them, then I was insulted by a team manager who said “we will give you the benefit of the doubt and refund the R400”. I was told the online terms and conditions are different to that in store, however firstly the link on the app to read the terms and conditions doesn’t work, so I found them online and they say the ONLY exception for price differences would be weighted products. What I purchased was not a weighted product.

I am still waiting for them to show me where it says that online priced items differ from their massively known incorrect pricing policy.

I also ordered my online to be delivered between a certain time, and this was not adhered too, no sorry, no let us rectify this, nothing. After having massive life threatening surgery and not being mobile, the reason I requested a time was so that someone could help put the order away for me.

I have found so many stories of Woolworths going back on their incorrect price policy, and now I feel it’s time to go public so the consumers can see. It would seem only one Company has adhered to this promise, and to them I take my hat off.. maybe they can use this experience to promote their honesty and commitment to uphold their word!