False available credit
<p>I made payment on my Woolworths store card at Woolworths vangate mal on 30/04/2017. Upon receiving my receipt my available credit shows R1031.00, see attached proof of receipt with available balance. The next day I wanted to purchase some smalls and suddenly my available credit is R653.00. I called the call center just before 9am on monday 1st may and got put on hold for 8 mins by Siphokazi and suddenly the line gets cut. Not even a call back or an apology for the hold. Please listen to recorded call as proof. Few minutes later I called again and a gentleman assisted but couldn't find the problem and neither sort out the matter REF ********** 89 This left me frustrated and had no alternative but to find answers via hello peter. I really hate complaining but this could have been avoided. Lucky me I checked my slip before leaving the store. This also makes me wonder how many times hasn't this happen before that I don't even know about. I've been dealing with Woolworths for many years and always had great service with the company, it's just unfortunate that someone somehow messed up.</p> <p>Wfs please investigate the matter as I patiently await your feedback and my credit available as per my receipt.</p> <p>Once again I apologise for my anger and frustration and hope to continue being a loyal customer of your brand.</p> <p>Please note should I be unavailable to answer your call, please respond to my email as mobile devices are prohibited at my work place.</p> <p> </p> <p>Kind Regards</p>