False advertising on vouchers and bad follow up service

<p>Voucher number 1 ********** 6 ********** 0411 has reference</p> <p> </p> <p>I was contacted by your call center this morning as I was having trouble using the voucher online. I was told that it was in store only. So at lunch time I stopped in at the Woolworths store in Plettenberg Bay. My intention was to purchase 6 boxes of 1.5l long life milk (that was on promotion) at R99.95. Total should have been R599.70 less 20% for the dairy discount (R119.94) Total R479.76. I bought bulk cheddar that was also on promotion. The voucher refused to process at the checkout . The store manager phoned the call center and was told that “they think the promotion is only valid for fresh dairy”. This transaction was was already running way into my lunch time. </p> <p> </p> <p>Nowhere on the voucher does it state “ONLY FRESH DAIRY”. If this was your intention, then you have not written the voucher correctly and also you have misled this customer. </p> <p> </p> <p>You contacted be 3 weeks ago to resolve the issue. No follow up from a manager as promised nor a statement on how you could clasify long life milk as not being dairy. shocking service </p>