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1 reviews | Active since Apr 2015

27 Nov 2018, 08:51

False advertising and misleading infomation

I have app**** for a credit card through woolworths only because , i constantly received numerous calls and sms`s from them. Initially declined the offer , however they continued sending sms`s for application. When i did finally submitt my application , the feedback on the website , you will receive your card within 24hours. I thought great , i can now use this to pay towards an urgent matter. Only to have encountered numerous back and forth delays with this process, *********** staff and constant excuses, even though i as the client followed the process, never the less the application was finally processed. I then received an sms to go collect my card with my id , i waited 2 days and then received another sms to go to Mall of Africa store that i selected as it is convenient for me. Only to get there and they have a system issue and are unable to print the card, I was then told it will be in the store this week which is today Tuesday , this morning I call to follow up and I am told this take 7-21 days , this is a night mare for a customer to experience this kind of service. I am unable to change to collect from an alternate store because of your system issues. I have now put myself in a situation because of the incompetence of Woolowrths processes, Please understand as a client I understand that there are system challenges and processes, however no organisation should falsely advertise time frames if you are unable to keep to your promise, this not clear , not fair and certainly misleading to many consumers , just because you want the sale, does not mean you have to give your client a run around. I need this card by end of business today and I am certain that this can be fixed . This is appalling that a client has to go through such a bad experience for something that woolworths kept hounding me for .

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