FAILURE TO REFUND AND DISMAL TREATMENT OF CUSTOMER

I have been trying to procure a refund of an online order since the 16th of January 2023. I have been given the run around for days and spoken to at least 10 different people each who promise to resolve the issue and still NOTHING. It may not be a worthwhile matter or capital for Woolworths to worry about but to me this is a substantial amount of money. I am shocked at the treatment that I have received, and it goes beyond logic that Woolworths is not able to secure a refund in the form of a return to my bank or in the form of a voucher.