Failure to Provide Statement and Update Credit Bureau

I wish to formally raise my dissatisfaction with Woolworths for their continued failure to provide me with my September 2024 account statement, despite several requests. This omission has directly resulted in my credit profile reflecting incomplete and inaccurate information, as it now appears that no payment was made on the due date and no record of it exists.

Such an administrative failure is not only negligent but also materially prejudices me, as it misrepresents my payment history to the credit bureau. This directly impacts my credit standing and constitutes a failure of Woolworths’ duty to maintain accurate reporting.

I hereby demand that Woolworths urgently provide me with the requested statement and ensure that the relevant updates are made with the credit bureau. Should this not be rectified by close of business Monday, I will escalate the matter without further notice to the Credit Ombudsman for investigation and intervention.

This matter is both urgent and material, and I expect immediate corrective action.