Failure to follow through on order

My complaint is about woolies dash. I placed an order yesterday which was meant to go out at 3pm. I got a call from the driver who told me that his GPS sent him to the previous address that was om their system. I clearly updated the address when placing my order and have proof of this. I was not given any further information until I sent that driver a message and he told me he was asked to return the order to the store and he was not sure if I would receive my delivery. This is not the type of service expected from woolworths. I am extremely disappointed and will no longer trust and use their delivery app. My order was basically not sent out. The money has gone off my credit card and I have received any correspondence from woolworths yet, regarding my order. Utterly disappointed