Failure to adhere to return Policy

I bought a pair of studio w shoes on Friday evening around 19h00 at Canal walk the service there was excellent wore the shoe Saturday morning to a funeral and I felt discomfort on my left food on the inside of the shoe. A few hours later I took it off to check the problem and the inner sole was lose. The leather on the heels were already off after just a few hours of wearing the shoe. Sunday evening I took the shoe back to canal walk to exchange it for another pair but they didn't have my size in stock the cashier asked me which store will be convenient for me and I told her I work at the airport so I will collect at their airport store. She then suggested that I could do the exchange at the airport store. When I got to the store at the airport a guy name Rufulwa said I should return when management arrived at 8AM which was ironic as his badge stated manager. <br> <br> I have been advised to take it to Canal Walk as that is where I bought the shoe (not Woolworths policy). Later that day another woman had an issue with the same shoe and hers was exchanged with no issues.<br> <br> I have emailed them twice with ro response