Fails to deliver

This would have been a one star rating, if not for Ephraim at the Parkview branch and the driver Stanton, the only ones who had any sense of urgency or care for customer service. If I was rating them alone the rating would be higher.

1. Woolworths in general is failing in the food delivery space in my experience. This has not been the first time when a food order has arrived more than an hour late, and in this case the delay resulted in receiving entirely defrosted frozen goods. 2. Customer service is tedious and unnecessarily complicated.

Woolworths could learn MANY lessons from checkers who excel in delivering fresh, quality items TIMEOUSLY. Their customer services and especially their refunds processes are 100 times more customer friendly.