Failed to Deliver!

My Mom recently moved into a new home and I wanted to surprise her by purchasing a few items online. I live abroad, so am in no position to be able to personally deliver the items myself and therefore TOTALLY re**** on your service to make it happen.

Unfortunately that did not happen.

If I wanted my food and “other items” to be delivered together, I had to wait until around 4 November, however surprisingly, if I was willing to pay (which I did) an additional R35 (over and above the R50) for the delivery of my “other items” - I was able to have them delivered on the same day as my food items (Friday, 30 October 2020).

To my surprise I woke up to an email on Friday morning stating and I quote “Good Day Customer

I just got a call from the store, notifying me that your food items are out of stock.

I humbly apologise for the inconvenience caused.”

So not only was I able to add items to my cart which are clearly out of stock, but your team waits till the morning of my delivery to notify me?

Further more, this was my all of food items, not just 1. & what happened to my other items (a pair of pjs and a bubble bath) ? That was also supposed to be delivered on Friday. It’s now Sunday and my Mother has moved and slept in her new home and still not received her Woolworths surprise order.

I’ve obviously had to tell her about it so not only have you ripped me off & unable to deliver but you’ve ruined my surprise too.

Is this the kind of value that the Woolworths brand now strives for?