factory fault

<p>On the 02/02/17 I bought a ladies hand bag and after a month I realized the bag is torn inside I tried to take it back to the store woolworth wonderpark and I was helped by a lady called Vivian whom is a manager and she told me they can't assist as I didnt have the slip which I bought on account.I bought the bag for R450 apparently now it the system price is R198 and that's all they could give.I asked if it not possible for them to check the slip for me on system since well I'm an account holder but the lady said it's not possible to do so.all I needed is my money back or exchanged for the same back </p>