ExtremelyPoor customer service

On 3December Charlene On 3 Dec Monday I was purchasing items online and there was an issue with the sale price for the item linen shirt it was marked at R160 on sale but when went cart the item was full price R449.I called the offices and explained the problem y to consultant Charlenr.After several minutes of holding on she wanted my Login details she tried and sale price was not appearing but the full price of the garment . I was called by Sharlene advising she spoke to your team leader who suggested I place the order on the full price and a credit will be issued to me for the difference. I have been trying to reach her to resolve my credit but mails ignored she was goin to send me referance number for query to date I have not received it. The conversations are on record can I have an urgent response to my query and credit Woolworths are one of the stores I trust to honour there word.This experience has left me extremely dissapointed in the manner In which it has been handled. Kindly escalate to management and can I have urgent response please listen to the calls I am extremely dissapointef I have been calling everyday and emailed several times. I even spoke to another agent Unathi who sent mail to Sharlene requesting call back . To date she has not bothered to return my call or anyone r et Lee that has addressed my query this is extremely bad service from reputable company like Woolworths