Extremely unorganised financial services

I app**** for a Woolworths black credit card online on 3Jan. Everuthing went well, I sent through the required documents and was told that i can go to the Woolworths store at parkview with my ID and proof of residence where they will print my card. Went there on 5 Jan, they processed all documents printed the card and also app**** for secondary card. The store was unable to issue the primary card due to a error with the bank when setting ip the pin and said they would need to order the card from head office but I do not need to worry as all the paperwork is done and no further documenta is needed. I must just bring my ID when I collect the card and will receive sms within 3-5days to collect. Some time passed and I sent an email last week to follow up on the status. FICA lady called and said the copy of my ID that the store sent is not clear, I must please send clear copy which I did. Then for some reason they asked for proof of seidence again. Which I sent, now all of a suddeny utility bill which is in a joined account between my husband and I and has both our names on it is not valid?? Also note, that I use it everywhere else for FICA where it is accepted with no problems. I even sent my title deed as well as a signed FICA letter from INvestec confirming my residential address, still not happy! I sent a complaint to financial services, nothing happened except “ we apologise” reply. Yesterday I got an sms again that I must send my ID and proof of residence as the request wasn’t processed the previous time. I sent it again, but had no response since. What is going on there? Terrible, *********** service. Defintely what I expected frim Woolworths. So frustrated and disappointed and I still don’t know what is going on with the application and if I ever are going to get my cards