Extremely unhappy

I am absolutely disappointed and disgusted by the way my issues were handled by yourselves. I placed an order on the 02.11.23 and I am yet to receive it. I called on the 9th to query my order, on that call I was advised that the driver was hijacked and that my order would be redeliverd to me on the 11.11.23, the agent also confirmed that I could make this a click and collect at the Adderly store.

Since then, I have been getting emails from your staff telling me that this would not happen. That some of the items I ordered where now out of stock and I can take a voucher. I find this unacceptable and Ludacris, I've been waiting for this order for so long now. The rules should be amended considering that this is no fault of mine. I never came to you and asked for a refund. I asked for my order. You are failing to live up to your standards and our initial agreement. I now am expected to just take a voucher and call it a day. I will not be doing that. Please advise me of another way forward, telling me I won't be refunded with money due to the payment method I've used is unacceptable, payflex expects money from me, the voucher your offering is useless. Why am I suffering when the issue was on your side?? I now expect compensation for the stress caused by your team.