Extremely Poor Service – Woollies Dash Delivery Not Fulfilled and No Notification

Extremely Poor Service – Woollies Dash Delivery Not Fulfilled and No Notification

Dear Woolworths Customer Care Team,

I am writing to express my deep dissatisfaction with the service I received from Woollies Dash today. I placed a food order for delivery in Johannesburg, expecting it to arrive as scheduled. By 14:00, I had not received any delivery, message, or tracking update.

After contacting your helpline, I was informed that no deliveries would be made today. This information was never communicated to me prior to my call. Such a lack of notification and transparency is entirely unprofessional and unacceptable, particularly for a service that promotes same-day reliability.

This experience has been extremely disappointing. It demonstrates a lack of care for customers’ time and planning. I will not be using this service again unless Woolworths can demonstrate meaningful improvement in communication and reliability.

I request confirmation that my order has been cancelled and that any charges have been fully refunded.