Extremely poor service from Woolworths Retail

During 2012, Woolies contacted me and offered a facility of up to R 15,000 on which I could buy with their card. It went well all these years and I settled my account in full every month. On the 17th of April this year, I received an SMS from Woolies that transactions worth R 5000 and R 3000 had been made on my account and that my card had been temporarily stopped. I immediately contacted Woolies and reported the *****ulent transactions to them. They requested me to complete a dispute form and send them a copy of my ID and front and back of my Woolies Card for investigation and which I sent back to them the same day. I have followed up with them five times by email for feedback and still I have not received any feedback from them from all the different email addresses I have included. I then went on their website to see what was happening on my account. A further transaction of R 5044 was made on my account. All three transactions were for the purchase of Gift Cards while my Woolies Card is still in my possession and only authorized persons on the card can purchase, which only I may purchase goods and sign for it at the tills. Needless to say, to date I have not received any feedback and the issue has not been resolved. I made it clear to them that I will not accept any liability for the outstanding balance of more than R 13,000. Never before have I experienced such poor service regarding *****ulent transactions and I requested them to cancel my card. Prospective buyers should be on the lookout for this.