Extremely Poor Service at Woolworths Mall of Africa- Khanyisile Busakwe

Complaint: On 13 January 2026, my wife, our 4-year-old daughter, and I had an extremely frustrating experience at Woolworths Mall of Africa. At 20:02, we were served by a cashier named Khanyisile Busakwe, whose attitude and handling of the situation were completely unprofessional and not client centric.

After ringing up our groceries, my wife presented her Woolworths card for payment. The signature space on the card is not pen-friendly, and the signature either fades or doesn’t appear clearly. The cashier refused to process the payment because of this and asked for my wife’s ID, which she didn’t have on her. My wife then produced her old Woolworths card to confirm ownership, but the cashier insisted on going upstairs to verify the card. She returned saying the staff upstairs had already left and was ready to dismiss us without offering any solution.

I had to ask her to charge my phone so I could retrieve a copy of my wife’s ID. After 18 minutes of unnecessary delay, we finally completed the transaction. Throughout this ordeal, the cashier displayed a bad attitude and never apologized for wasting our time.

This is unacceptable service from a brand like Woolworths. I expect: 1) A formal investigation into this incident. 2) Corrective action to ensure staff are trained to handle such situations professionally. 3) Feedback on the outcome of this complaint.

Woolworths needs to do better for its customers. Desired Outcome: Apology, corrective action, and assurance of improved service.