Extremely Poor Service and No Delivery From Woolworths Online

I placed an online order with Woolworths on Thursday, 6th November and paid extra for express delivery. Woolworths confirmed it would be delivered on Friday, 7th November. On the 7th, I received an SMS stating my order was out for delivery, yet I received no call and no delivery from the courier.

I contacted Woolworths Online, and the only explanation I received was that they “don’t know what happened” and that the order should have been delivered. Weekend deliveries don’t usually happen, so I let that slide, but the lack of communication was already worrying.

On Monday, still no delivery or contact from the courier. I called again, got the same vague excuse, and was told a ticket had been logged—yet they “cannot call the courier on their side.” I was given several contact numbers for Skynet that simply do not work.

Today is Tuesday, 5PM, and there is still no update from Woolworths or the courier. No call, no email, no SMS. Nothing.

I’m extremely disappointed. Woolies has really dropped the ball this time. This was supposed to be a birthday present for my husband, and I couldn’t go to the store due to being 9 months pregnant—exactly why I chose express delivery.

I paid for a service I did not receive, and I still have no idea where my order is. I expect urgent feedback and resolution.