Extremely poor service and App issues-rewards access lost

It has taken me over a month and three lengthy phone calls just to reactivate my online and mobile app access—an unacceptable experience for a loyal customer. Despite my efforts, I’ve still been unable to register for the new rewards app on my mobile device. The apps are not linking correctly, and I’ve missed out on vouchers I would have otherwise used.

To make matters worse, I was advised by a Woolworths agent to delete my profile and create a new one to resolve the issue. At no point was I informed that this would erase my entire history. This lack of transparency and poor guidance has left me extremely disappointed.

Rolling out a new rewards system without thoroughly testing the app internally shows a disregard for customer experience. I expect better from a brand I’ve supported for decades.

Please advise how you intend to resolve this and restore my rewards history.