Extremely Poor Customer Service and Delayed Response Regarding Credit Card Closure

I am deeply disappointed with the service I have received from Woolworths regarding the closure of my fully paid credit card. Despite reaching out in August 2024, I only received a response on Thursday, October 10th, 2024, from Najumanisha Karaan, which is an unacceptable delay. Even after sending proof of payment, she merely confirmed that my account is paid, but there was no confirmation that the account has been closed as requested.

I have made numerous phone calls, only to be continuously transferred from one department to another without resolution. This experience has been frustrating, and it is evident that the customer service and management teams lack the efficiency and competency expected from a reputable company like Woolworths.

I regret opening an account with Woolworths and would not recommend their services to anyone. Their customer service promises an exceptional experience, but the reality has been far from it.