Extremely frustrated by Woolworths Financial Services, who randomly blocks cards

Wish I could give zero. I have discovered around 2 pm that my credit card is blocked, for some unknown reason. Is it Woolworths policy to randomly block cards, without even having the decency to inform the cardholder????

That is not even the worst. I have spent more than an hour on WFS Whatsapp “helpline” with a person named Chane M. After answering all the personal questions – ID, address, phone nr, she refused to help as I did not know the answers to security questions, which I do not remember ever setting up. I have one mother, and according to this person, I do not know her ****en name, as it is not the same as on the system.

I have never in my entire life experienced worse customer service than during the past 2 hours with Woolworths. I tried to phone, 3 times, and after going through their most annoying menu, and listening to screeching music, my phone call was abruptly ended - all three times.

I do not have two hours in my day to be frustrated by an *********** system and operators, trying to fix something that wasn’t even caused by me!!!!!! Furthermore, I still have a card that was blocked for no reason at all. Since they are unable to tell me anything, apparently not even the bank I could go to, since I do not know the ****en name they dreamed up for my mother, I do not even know how to close this account!