Extremely Dissatisfied with Woolworths Handling of *****ulent Transaction

I am extremely disappointed with Woolworths’ handling of a *****ulent transaction on my store card. Someone managed to purchase goods worth over R4,500 without even using my physical card—I still have my card with me. I lodged a dispute last Monday at the Fourways store. The consultant assured me that the dispute form was submitted and even called in my presence to confirm. Today, when I followed up, I was told that no dispute form was ever received. This means no investigation has been initiated to determine how someone accessed my account and made these *****ulent purchases. This lack of accountability and poor communication is unacceptable. I expect Woolworths to urgently investigate this matter and provide feedback on how such a serious breach occurred.