Extremely disappointing experience with Woolworths Dash

I placed a Woolworths Dash order #o*** on 27 August 2026. The full order amount was immediately deducted from my card, but one of the items was subsequently out of stock. This meant that the final order total was less than the amount Woolworths had already charged me.

I contacted Woolworths expecting the difference to be corrected promptly. Instead, I was told that I must wait 7–14 working days for the money to be refunded.

Seriously, Woolworths?

So Woolworths can take my money immediately, but when Woolworths has charged me for something I didn't receive, I'm expected to wait up to 14 working days to get my own money back?

I find this completely unacceptable.

This is even more frustrating because Checkers Sixty60 handles these adjustments immediately. When an item is unavailable and the final order value changes, the payment is corrected without leaving the customer out of pocket for weeks.

Why can't Woolworths do the same?

I understand that banking processes can sometimes take time, but this is not a case of a normal banking delay. The incorrect amount was charged because an item was unavailable. That is a Woolworths payment/order processing issue, and the customer should not be expected to carry the financial burden of it.

It's really disappointing from a retailer of Woolworths' size and reputation.

Quick to take your money, but when they owe you money: "Sorry, please wait 7–14 working days."

That is simply not good enough, Woolworths. You can and should do better.

Very disappointed.