Extremely Disappointed – Woolworths Long-Life Milk Spoiling Before Best Before Date

Complaint: I am extremely disappointed with the quality of Woolworths’ long-life milk. On 03 October 2025, I purchased a 6-pack of long-life milk from Woolworths. I had been using the milk without any issues until 07 November 2025, when one of the boxes I placed in the fridge was spoiled, even though the packaging clearly stated a Best Before date of 08 February 2026 (Batch: ***).

I immediately sent an email to Woolworths Customer Service on 08 November 2025 to report the issue and request feedback regarding a replacement, refund, or investigation of the batch. However, to date, I have not received any response from Woolworths.

To make matters worse, this morning (12 November 2025), another box from the same batch has gone off, despite being stored correctly in the refrigerator. This is extremely disappointing and frustrating — especially considering the premium price customers pay for Woolworths products, which are marketed for their quality and reliability.

I expect urgent feedback, a full refund or replacement, and a proper investigation into this batch to ensure other customers do not experience the same issue.