Extremely Disappointed by Poor Service at Woolworths Centurion

I’m extremely disappointed with the service I received at Woolworths Centurion. As a loyal customer who has used my Woolworths store card for years, I was shocked when I was suddenly told my card “isn’t working” and could not be used, without any explanation or effort to assist.

I approached two staff members, Portia and Balebogeng, for help and was met with outright disrespect and zero customer service. They dismissed me and refused to assist simply because the card wasn’t working. No alternative solutions were offered, no checks made, just a refusal to help.

This was a distasteful and unprofessional experience. I expect better treatment from a brand I’ve supported for years. I hope Woolworths takes this seriously, investigates the matter, and addresses the conduct of their staff to prevent this from happening to others.