Extremely disappointed

What a huge disappointment!! I used Woolworths Dash to order some food for delivery as I did not have to go shop it myself the afternoon. I placed my order 16:00 for the 17:00-18:00 time slot for delivery as it still was an option.

At 18:20 I stil have not received my order. I called the customer care (which is still operational until 19:30 according to the app) just to be 45th in the queue, then 44, then 49, then 41, then 49 again. SHOCKING!!!!

It took me the effort to climb into my car to drive to the nearest Woolworths just so that their manager can tell me “oh no the woolies dash app are experiencing problems”. So it is okay and very easy to take my order and immediately take my money, but is to much trouble to just send a message or give a call to let the customers know that they are not takings any orders as they are experiencing orders.

How can you keep taking orders and money when the app is not working properly?

I must honestly say that I am extremely, utterly disappointed and dissatisfied. I will never use the app again and definitely not recommend it to anyone.

Woolworths…..I really did expect beter service from such a high quality brand in SA