EXTREMELY BAD SERVICE,CUSTOMERS ARE TAKEN FOR GRANTED

Had the worst experience ever with woolies and i doubt i will ever buy from it again,on the 1st of oct 2021 i ordered a bra and underwear online ,a day later i was told one of the items is not in stock ,when the delivery arrived one bra strip was missing and the underwear size was wrong, same day i called customer care to inform them i was told they will send the query to the warehouse and they will call me back to arrange for the items to be picked up, a week later no call nothing, i called customer service again i was told they are waiting for feedback from the warehouse a week later mind you.i called again for the third time now and i decided to ask for a refund instead they said they will process it until today i am still waiting for my refund, Yesterday morning someone called me saying he is at my gate around 10 am no arrangements whatsoever do they think i don't work?i just sit at home ?like really?i called customer care again yesterday and asked why was i not told that the courier will come?asked again about my refund I am still waiting till now its been 14 days now and nothing is happening .. why am i taken for granted?You cant i get my money back? Because i am black maybe?what kind of service is this ?I WANT MY MONEY BACK MUST I COME AND BEG TO GET MY MONEY BACK?