Extremely Bad Service

I refer to correspondence (approximately 10 emails) and numerous telephone calls regarding the damaged Chicken Lasagne from my online order ***.

At 09:05 on 03 March 2026, the driver contacted me from cellphone number *** to delivered my online order.

The product was delivered damaged and was returned immediately. Your delivery driver insisted on taking the damaged Chicken Lasagne back with him. He further took the delivery slip and assured me that the matter would be resolved and that the items would be returned the following morning between 07:00 and 09:00.

Despite these assurances, the item was not returned and the credit for the damaged product has still not been processed.

I have contacted Customer Care and the Online department multiple times but have been referred back and forth without any resolution. This level of service is unacceptable.

In terms of the Consumer Protection Act, consumers are entitled to a refund or credit for damaged goods supp****. Woolworths has now had ample time to correct this matter.

I therefore demand that the credit for the returned Chicken Lasagne be processed immediately and that written confirmation of the corrected account balance be provided within 48 hours of this email.

Should this matter not be resolved within this time frame, I will proceed with lodging formal complaints with the National Consumer Commission and other relevant consumer protection authorities without further notice.

I trust Woolworths will resolve this matter urgently