Extremely bad service ever!!!

I have an account with woolworths which according to my knowledge it was in arrears not handed over,i found out of the handed over status on friday the 29th of September 2017 when i called to find out how much i must pay to bring the account up to date. I was given contact details for the lawyers whom were handling my account, that is MBD. I called them n they told me i need to pay an amount of R1300 to bring the account up to date and then they advised me that i need to call them back after making the payment. I went to woolworths mall @ reds in Centurion and made the payment of R1300 and also confirmed with the customer service consultant when the account will be update,she told me it will be up to date after 24hours. I then called MBD to notify them that i have paid, They told me that the account will be updated after 24 hours and that i must go to the store to buy after 24hours. On sunday the 1st of October i went to woolworths at Centurion mall only to be told that my account is not up to date and that i need to contact the lawyers to have them remove the block code x that was on the account because they are unable to remove it in their side,i then asked for the money i paid towards the arrears because clearly they could not deliver on their promise,they told me i must go to mall @ reds to get my money back,i felt that did not make sense because if it's the same woolworths store then why can't i get service at any store. I asked for the manager,she told me the same thing that i cannot get the money nor to use the account,i asked for contact numbers for their complaints department whom i could not get through to because they were closed for business.The manager told me to call their credit department directly so they can remove the hold the following day which is monday the 2nd of October. I honestly feel this is unacceptable and bad service because I'm sent from pillar to post and still can't get help at the end of the day. I used to believe woolworths offered the greatest service ever but after this encounter i think they don't know what they are doing because one store tells me this and the other that,they must train their staff and keep up to the standards that they make the public believe in.