Extremely Bad Service

My son app**** for a Woolworths store card a week ago. He received twice messages that his application has been approved and that a consultant will contact him within 48 hours. 6 Days later and no one contacted him. My son tried to phone without success as he was holding on without any reply (high volume of calls). To phone from a cellphone to their call centre number is costing a lot of money. I tried to phone from work but the lady refused to assist me as I wanted her to phone him back. I myself got a Woolworths account for 40 years and after this experience I will rather close my account as I do not need this type of service. I even send a messenger message but Woolworths does not respond. My son will now go to Edgars to apply for an account. I only have a small amount outstanding on my Woolworths account and will pay this to close my account. Good bye Woolworths.