Extreme poor service.

On the 27th of November 2022, We attended the Cresta branch to purchase various clothing items. We started off at the coffee shop and ordered two chai lattes and a cappuccino. We waited 20 minutes for our order to be served only to find that one chai latte and the cappuccino were served. The waiter just said that the other chai latte is on its way. At first, we thought that it would be served immediately, which it was not. after 15 plus minutes still, no latte, when we called the waiter he informed us that they did not have fresh cream and that they had to go and buy cream. This was unacceptable and we asked him to call the manager. The waiter wanted to know why do we want to speak to the manager if he just informed us about the delay and that the issue was resolved. This made the entire scenario worse. We insisted on speaking to the manager, and the waiter went to call someone. After a few minutes, a lady approached our table, did not introduce herself, had no identification that she is employed with Woolworths, and just apologized for the delay as they forgot to purchase their stock for the day. When we informed her that this was not our problem, two orders were served and the third order was delayed without any communication, in addition, had we been informed that there will be a delay we could have changed the order, she just said that they purchased the cream and the order is on its way and walked away. We eventually received the order and asked for the bill. The idea of going to a coffee shop with family is to enjoy whatever you order together not in peace meals and for one to sit and watch whilst others are having their drinks.

We went shopping and purchased clothing. when we returned home we noticed that one of the security tags was not removed from a clothing item. We called the customer service center the very next day reporting the incident and to date, the issue remains resolved. We have been calling on a daily basis to have this resolved to no avail. We have to travel a substantial distance to Cresta and need to have the issue resolved prior to traveling all the way without being assisted. We requested a regional manager to contact us again to no avail, despite being given a commitment that a manager will call us between 16:00 and 17:00 on the 1st of December 2022. We again called today and the call center agent attempted to call the Cresta branch manager again with no success.

This is seriously the poorest service received from a retail store that purportedly professes to portray its evolution as well as what its collective platforms and businesses represent. Perhaps the poor service is the " new" evolution a person should be expecting from "W" logo.